How Organizational Unfairness Impedes Service Employees Needs Fulfillment? The Case of Islamic Banking Industry in Pakistan

Abstract

Abstract

Organizational fairness is regarding the just treatment of employees in all aspects of their work, which is related to distribution of resources, workplace procedures and interactions. Fairness at the workplace enhances employees’ productivity and wellbeing, while organizational unfairness impedes organizational, workers and their families’ wellbeing in different ways. Our key supposition in this exploratory study was that organizational unfairness impedes employees’ needs fulfillment. So, the purpose of this study was to explore how organizational unfairness impedes fulfilment of various needs of non-managerial employees at Islamic banks. The data were gathered through semi-structured interviews from the employees of different Islamic bank branches located in Rawalpindi and Islamabad, Pakistan. The study findings indicate that issues in the distributive, procedural and interactional justice elements of Islamic banks impedes fulfilment of different needs of non-managerial service employees of Islamic banks and adversely affects their wellbeing. Based on the study findings, we suggested a number of recommendations to the Islamic banks for fulfilling the needs of non-managerial service employees, and for enhancing organizational fairness and their employees’ wellbeing. 

Keywords: Non-managerial service employees, low-paid staff, Islamic banking industry, Pakistan